Frequently Asked Questions

Answers to the questions we hear most.

Are SuViKKa products 100% authentic?

Yes. Every product we sell is 100% genuine — sourced directly from brands and trusted authorised partners. We do not compromise on authenticity, ever.

Do you ship pan-India?

Yes, we deliver to 27,000+ pincodes across India. International shipping is coming soon.

How long does delivery take?

Metros: 2–4 business days. Other cities: 4–7 business days. Track live from Account → My Orders.

What payment options do you accept?

UPI, Credit/Debit Cards, Netbanking, Wallets (Paytm, PhonePe, GooglePay, Amazon Pay), and Cash on Delivery on select pincodes. All online payments are secured by Razorpay.

Can I return or exchange a product?

Yes — 7-day easy returns and exchanges on most items. Beauty/personal care once opened, innerwear, pierced jewellery, and customised pieces are non-returnable.

Is Cash on Delivery available?

Yes, on select pincodes and for orders up to ₹5,000. Availability is shown on the product page when you enter your pincode.

How do I use a coupon code?

Add items to your bag, go to checkout, and enter the coupon at the "Price Details" section. Try SUVIKKA70, WELCOME10, or FREESHIP.

I need help — how do I reach you?

WhatsApp/Call +91 8130462344 (Mon–Sat, 10am–7pm) or email care@suvikka.com. We reply within a few hours.

Still have a question?

Our team responds within a few hours — Mon to Sat.

+91 8130462344 care@suvikka.com WhatsApp us

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Frequently Asked Questions · SuViKKa | SuViKKa