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Returns & Exchanges

Easy 7-day return window, no drama.

If something isn't perfect, we'll make it right. You have 7 days from delivery to request a return or exchange on eligible items.

How to Return

1. Go to Account → My Orders and click "Request Return" 2. Choose the item and reason 3. Our courier picks up the item free from your address 4. Once received & inspected, we process your refund within 3–5 business days

Return Eligibility

✅ Items in original packaging, unused, with tags ✅ Reported within 7 days of delivery ❌ Beauty and personal-care items once opened (hygiene) ❌ Innerwear, pierced jewellery, and customised pieces ❌ Products damaged due to misuse

Exchange

You can exchange for a different size, colour, or a completely different product of equal or greater value (pay the difference). Free reverse pickup + free re-delivery.

Refund Method

Prepaid orders are refunded to the original payment method. COD orders are refunded to your bank account via NEFT/UPI (please share details when raising the return).

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Our team responds within a few hours — Mon to Sat.

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Returns & Exchanges · SuViKKa | SuViKKa